FAQ's

• 1. How can Resort Solutions assist our sales and marketing efforts?
  Sales and Marketing costs in our industry constantly challenge decision-makers to develop strategies to maximize profitability. Resort Solutions seamlessly integrates sales and marketing processes to build efficiencies that elevate success rates. It all starts with lead generation and the design of marketing programs that can be honed to specific target audiences, calibrated to achieve maximum success, and monitored to evaluate effectiveness. The distribution of these marketing programs automatically schedules tasks (e.g. telemarketing calls, the mailing of marketing materials, etc.) on the work lists of employees entrusted with those responsibilities. When the baton is passed to sales, all pertinent customer and marketing information is transferred, eliminating the unnecessary duplication of work. Similarly, the information gathered during the tour process (e.g. a list of employees eligible for commission) is shared on the contract. Other efficiencies spill over into the commission, member servicing and financial accounting areas. It is this synergy that makes Resort Solutions the software of choice among industry leaders.

• 2. Does Resort Solutions support multi-currency organizations?
  Resort Solutions accounting and inventory architecture is designed from the ground up to meet the challenges of today's multi-currency business environment. Inventory can be priced in any currency the organization chooses to support. This allows contracts to be written in the owner's preferred currency. When the organization is setup, a base accounting currency (currency in which financial bookkeeping is maintained) is declared. If required, the ledgers and accounts of the organization's business entities can be maintained in completely different currencies. In addition, receivable accounts can be setup to accept payments in currencies other than the base accounting currency of the business entity or organization. Fully adjustable exchange rates convert the financial transactions from the payment currency into the account's base currency. Adjustments using exchange rates are also performed between the base accounting currencies of the business entity and organization.

• 3. Reports are critical in our day-to-day operations. Does Resort Solutions come with built-in reports?
  ISS understands the comfort level most organizations have with their in-house reports. Resort Solutions has a number of reports to choose from and a reporting capability, which often exceeds the requirements (and expectations) of most organizations. For those not included, we offer reporting tools that allow clients to re-create their favorite reports using the data stored in the database. Resort Solutions interfaces with popular third-party reporting tools such as Impromptu™ from Cognos®.

• 4. Why is a site visit recommended?
  Before the installation of Resort Solutions, all clients receive a personal site visit. During the visit, our team of business analysts goes through an extensive checklist to learn about the customer's business policies, procedures, and operating environment. ISS works closely with every customer to analyze their business requirements and tailor the system before going live

• 5. How does Resort Solutions cater to the way we do business?
  Our team of industry experts researched the industry and authored an extensive list of business rules to oversee resort operations. Before installing the application, ISS works with our customers to determine which rules to enable and the correct rule settings for each. Some customers have complicated requirements that require five or six rules per policy, while others manage with one or two. Most rules include parameters that allow you to tailor the rules to meet your specific requirements. Best of all, if your requirements change, little effort is required to correct the business rule. This flexibility allows you to customize Resort Solutions without altering the program code and demonstrates our unique, business driven approach to resort management.