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Member Servicing
The diversity of timeshare products challenged us to create
an application that could enforce this complexity without
overwhelming the agents that sell and service these products
. The breadth of coverage provided by Resort Solutions delivers
hassle-free transactional capabilities that can be configured
for the individual needs of each resort operation. The flexibility
of the member servicing function allows for greater customization
and control and is central to the resort reservations program.
Resort Solutions allows resort operators to deliver comprehensive
customer service with greater efficiency, thus increasing
customer satisfaction.
Member Reservations and Points Management
- Support fixed, float, split-week, fractional, points*
and club* products
- Generate appropriate point-accounting transactions
and establish auditing mechanisms*
- Bank, borrow, rent, and transfer points*
- Provide owner transaction reporting
- Process external exchanges
- Process lock-off reservations
- Accommodate rental programs
- Establish receivable ledger to track transaction
fees
- Implement service refusal notifications for past
due owners
- Process exchange company reservations
- Build business policies using an extensive list
of business rules
*Available
only through Resort Solutions Club Servicing
Hotel Reservations
- Schedule special requests
- Analyze stay patterns, booking pace, and denials
- Support reservation itineraries
- Collect advance deposits
- Choose from four confirmation options: run of house,
run of cluster, run of room type, and room number
- Perform rate overrides with supervisor overrides
- Recognize and compensate travel and marketing agency
on a reservation
- Establish user-configured guarantee methods
- Build business policies using an extensive list
of business rules
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